“We have heard from some Veterans who are experiencing delays in receiving their benefits for the spring term. This is not a nationwide issue, but we have received more enrollments than we had anticipated at one of our regional processing offices. “
Source: VAntage Blog | Brandon Friedman
Since the Post-9/11 GI Bill was enacted in 2008, VA has issued approximately $17.24 billion in benefit payments to 702,576 individuals and their educational institutions. And while it got off to a bit of a challenging start in the fall semester of 2009, VA has since developed and implemented new technology to improve and enhance the processing of Post-9/11 GI Bill claims. This new solution has enabled VA to cut processing times by more than half. For the most part, the Post-9/11 GI Bill has been a resounding success, and it’s become the most generous education benefit for Veterans since the original World War II GI Bill.
But this semester we had an unexpected bump in the road that has impacted some Veterans.
What this means, essentially, is that we’ve now surged additional staff and resources to resolve this situation as quickly as possible. So if you know someone who’s been affected, please pass this information along. We appreciate your continued patience as we work through this, and as Veterans ourselves, many of us at VA understand what you’re going through.
And one more thing to remember: Students using their Post-9/11 GI Bill benefits must ask their school officials to complete an enrollment certification, which the school official will send to VA to confirm that they are taking classes, the number of credits, and the costs for tuition and fees. On average, VA processes these certifications in about 13 working days for a returning student. First time applications take 30 days on average to complete.
[UPDATE: According to news sources, the backlog is occuring at the Buffalo NY RPO, which as of last week was about 7 weeks behind.]
If you are experiencing delays in your payments help can be found at the VA’s GI Bill customer help website.